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Frequently Asked Questions

How Are Your Prices So Low?
People always ask us "How do you make money with such low prices? What's the catch?" The answer is simple: Your Smartphone Guy doesn't make money when we offer you a contract cell phone deal. But after you've paid your wireless bill to your carrier, such as Verizon Wireless, Sprint, or T-Mobile, those carriers pay Your Smartphone Guy for having helped get (or keep) a good customer.
When you take advantage of Your Smartphone Guy's discounted prices, you simply agree to keep your cell phone account in good standing for the length of your contract, just as if you were to go to the carrier. When you do that,  Your Smartphone Guy gets paid. So there is no catch. That's how everybody wins.
How Are You Able To Charge Such Low Prices? 
We have a great relationship with all the top-rated U.S. carriers and phone manufacturers. They know that Your Smartphone Guy brings them high-quality customers, and we save them time and money by handling the sales and activation process for their accounts, and also by bringing them customers that might not have a retail store nearby. Our costs are low because we don't run thousands of retail stores in malls and shopping centers. Your Smartphone Guy's team processes every order from the Simplexity operations center, giving us a huge cost advantage when compared to bricks and mortar retail stores.
Are The Phones Used?
No. The phones you order from Your Smartphone Guy are the exact same devices you'd get from going to a carrier retail store. They are brand new from the manufacturer.  Every device has a full U.S. warranty, and is never refurbished unless explicitly sold as such. 
Why Haven't I Heard Of Your Smartphone Guy Before? 
We get this question a lot! We spend some money on advertising, but our first commitment is to running a tight ship so that we can continue to save our customers money. The good news is that Your Smartphone Guy has grown substantially since opening shop in 2009 and is the best authorized independent cell phone retailer based mostly on word-of-mouth and utilizing social networking. It's a formula that's worked very well so far! 
Make sure to keep in touch with us on Twitter and Facebook for news, special offers and giveaways!
Twitter: @YSGdotcom
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