Frequently Asked Questions
How Are Your Prices So Low?
People always ask us "How
do you make money with such low prices? What's the
catch?" The
answer is simple: Your Smartphone Guy doesn't make
money when we offer you a contract cell phone deal. But after you've paid your wireless bill to your carrier, such
as Verizon Wireless, Sprint, or T-Mobile, those carriers pay
Your Smartphone Guy for having helped get (or keep) a good customer.
When you take advantage of Your Smartphone Guy's discounted prices, you
simply agree to keep your cell phone account in good standing for
the length of your contract, just as if you were to go to the carrier. When you do that, Your Smartphone Guy gets
paid. So there is no catch. That's how everybody
wins.
How Are You Able To Charge Such Low Prices?
We have a great relationship with all
the top-rated U.S. carriers and phone manufacturers. They know that Your Smartphone Guy brings them
high-quality customers, and we save them time and money by
handling the sales and activation process for their accounts, and also by bringing them customers that might not have a retail store
nearby. Our costs are low because we don't run thousands of retail stores
in malls and shopping centers. Your Smartphone Guy's team processes every
order from the Simplexity operations center, giving us a huge cost advantage when
compared to bricks and mortar retail stores.
Are The Phones Used?
No. The phones you order from Your Smartphone Guy are the exact same devices you'd get from going to a
carrier retail store. They are brand new from the manufacturer. Every device has a full U.S. warranty, and is never
refurbished unless explicitly sold as such.
Why Haven't I Heard Of Your Smartphone Guy Before?
We get this question a lot! We spend some money on advertising, but
our first commitment is to running a tight ship so that we
can continue to save our customers money. The good news is that
Your Smartphone Guy has grown substantially since opening shop in 2009 and is the best authorized independent cell phone
retailer based mostly on
word-of-mouth and utilizing social networking. It's a formula that's worked very well so
far!
Make sure to keep in touch with us on Twitter and Facebook for news, special offers and giveaways!
Facebook: www.facebook.com/yoursmartphoneguy
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